Sugar CRM

SugarCRM Creativ Eras specializes in the implementation, customization and training of Customer Resource Management software from Sugar. Sugar’s functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting. Sugar CRM can be used for-

1. Marketing

When Every Touch Counts.. Sugar goes beyond traditional marketing systems. Use Sugar to cut through the noise and deliver personalized content to your prospects and yield high quality leads. Gain insight from customer interactions taking place across all lines of the business and use it to drive more timely and relevant campaigns. Main features include -
  • Prospect and Customer Targeting
  • Multi-Channel Marketing
  • Lead Tracking
  • Multi-Touch Campaigns
 

2. Sales

When Every Call Counts.. SugarCRM Sales goes beyond traditional sales systems designed to force data entry and empowers you to actually spend more time selling. Focus your time and energy on who matters most in your pipeline and managed accounts, what matters most, and when it matters, so you can be prepared, engage at the right time, and stay ahead of your accounts
  • 360-Degree Customer Activity History
  • Workflow and Approvals
  • Email, Calendar, and File Management
  • Sales Analytics
 

3. Support

When Every Interaction Counts.. Get happier customers who are truly loyal by ensuring every user, across your entire support organization, has what they need to expertly engage your customers. From help desks to call centers, Sugar’s CRM platform equips your business with the rapid customer insight and real-time collaboration necessary to deliver valuable support to every customer, every time.
  • Complete Customer Activity History
  • Case Routing and Workflow
  • Case and Defect Management
  • Support & Service Analytics
  Contact Creativ Eras for the full demo of the functionalities.


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